Privacy Policy

1. Introduction

Welcome to Orbino Ltd ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orbino.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give us when you fill in our contact or quote request form.
• Usage Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies & Tracking Technologies: We may use cookies, web beacons, pixel tags, and other tracking technologies to help customise the site and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:

• Respond to your enquiries and quote requests.
• Send you marketing and promotional communications (only where you have opted in).
• Monitor and analyse usage and trends to improve your experience with the site.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal obligations.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases as set out in the UK GDPR:

• Consent – where you have given clear consent for us to process your personal data for a specific purpose.
• Legitimate Interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Legal Obligation – where processing is necessary to comply with a legal obligation to which we are subject.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as email delivery, hosting, and analytics.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access – You have the right to request copies of your personal data.
• Right to Rectification – You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure – You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability – You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
• Right to Object – You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at support@orbino.co.uk.

9. Cookies

We use cookies to help personalise your experience. A cookie is a small file placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Third-Party Websites

The site may contain links to third-party websites and applications of interest. Once you use these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: support@orbino.co.uk
• Registered Address: Orbino Ltd, United Kingdom